As part of our commitment to providing the best possible service for our customers, we are proud to announce we are now Which? Trusted traders. The process involved a rigorous assessment of the way we do business to ensure our standard of work and service provided was high enough to make the grade. Find out more about how we achieved this status, and how it benefits our customers:
WHAT DOES IT TAKE TO BECOME A WHICH? TRUSTED TRADER
To achieve our Which? trusted trader status, we were put through the 5 step assessment process that all tradesman must go through to become recognised trusted traders:
- Credit Check – This was to validate the financial stability of Haworth Autobody Ltd and included a credit check to ensure our business wasn’t facing any financial issues.
- References – This part of the assessment involved random customer reference checks from the Which? Team to ensure the level of service we provided made the grade.
- Business Procedures – This included an examination of our business and administrative procedures.
- Interview and Assessment – At this stage, we were visited by an assessor from the Which? trusted traders team for an interview.
- Code of Conduct – We then became an endorsed trader by agreeing to abide by the code of conduct set out by Which?.
“Becoming a Which? Trusted Trader has given our customers’ peace of mind when we are undertaking work for them and although we have always operated to the highest possible standards, receiving this endorsement has strengthened the level of trust for all our past, present and future customers”
“We look forward to starting the New Year off as Which? Trusted Traders, and assure our customers that the high-level of service we have always provided will remain just as high”.
Bobby Haworth – Owner
WHY USE A WHICH? TRUSTED TRADER
As well as guaranteeing a high-level of service, there are several other benefits of using a Which? Trusted Traders to carry out work for you:
- Workmanship – Which? trusted traders are only able to undertake work that they are competent to do, assuring customers that the person carrying out their bodywork or mechanical work is capable of doing so to a high standard.
- Transparency – This has always been at the forefront of our business philosophy, and as we always have done, Which? trusted tradesman are required to provide a clear breakdown of costs before work is undertaken.
- Dispute Resolution – Should you be unhappy with the service provided from a trusted trader, customers of Which? trusted traders have access to the use of the schemes independent resolution service.
If you’d like to read our current Which? reviews or leave one about a piece of work we recently carried out for you, please visit our personal Which? trusted trader profile.
USE A COMPANY YOU CAN TRUST
In addition to now being Which? Trusted Traders, we have remianed independent, family run and long established.. for over 40 years. If you need a diverse, trusted local garage, or require further information about any of the services we offer, give us a call on 01437 779911, email email@example.com or fill out a contact form